Patient Rights Unit The Patient Rights Unit listens to patients’ complaints and resolves those that can be addressed immediately by contacting the relevant departments. Issues that cannot be resolved on-site are reported to the management. The unit ensures patients receive healthcare services in compliance with patient rights legislation, evaluates complaint letters, forwards them to the management, and works on resolving the reported issues.

Right to Access Services Patients have the right to be informed about hospital rules and practices and how to benefit from healthcare services.

Healthcare institutions must provide informational boards, brochures, and signs in accessible locations to inform patients.

Patients have the right to participate in procedures such as organ transplantation or experimental research within the framework of national laws and regulations. In situations where resources for treatment, like organ transplants, are limited, patient selection is based on medical criteria and complies with Law No. 2238 on Organ and Tissue Procurement, Preservation, and Transplantation.

Patients must be informed about the reasons and methods of any medical procedures, including delays, if any, based on their physical and mental conditions.

All patients and their relatives have equal access to services regardless of language, religion, race, or gender.

Right to Information and Communication Patients or their legal representatives have the right to be informed about the entire diagnostic and treatment process, including the medical procedures to be applied, their benefits, potential risks, alternative medical interventions, consequences of declining treatment, and the progress of the treatment.

Patients have the right to access their medical records at any stage of their diagnosis and treatment and obtain a copy upon approval from the Medical Directorate. Personal or family information cannot be accessed unless medically necessary or with the patient’s permission.

Patients must be informed about their condition using simple terms and in a manner that is respectful and considerate of their mental state. For patients who do not understand the official language, information is provided through a translator, if requested and paid for by the patient.

Right to Privacy and Respect for Personal Life Respecting patient privacy is fundamental. Patients may explicitly request the protection of their privacy. All medical interventions are conducted while respecting the patient’s privacy.

Patients have the right to consult with their physicians and undergo examinations in settings that ensure visual and auditory privacy.

Visual privacy is maintained during examinations by closing curtains in the rooms. Persons not directly involved in the treatment are not allowed to be present during medical procedures unless the patient consents and there is no medical risk.

Information related to a patient’s health, diagnosis, treatment, identity, and other personal details are kept confidential even after death. This information can only be disclosed with the patient’s explicit consent or by court order.

Patients have the right to be examined, diagnosed, and treated in an environment that preserves their dignity and respects their personal and cultural values.

No staff member has the right to engage in arguments with patients. Unresolved issues will be addressed in accordance with institutional principles and applicable laws.

Obtaining Consent Patients, except in cases of medical or legal necessity, are informed about risks such as death, significant side effects, treatment difficulties, and potential success rates before participating in decisions about their treatment. By exercising this right, patients implicitly agree to routine procedures.

In emergencies where the patient’s life or vital organs are at risk, and the legal representative’s consent cannot be obtained promptly, medical intervention may proceed.

If a patient cannot express consent and urgent medical intervention is required, consent is assumed unless the patient previously refused the procedure.

In cases where the legal representative denies consent, and medical staff believe the procedure is essential for the patient, the decision should be referred to a court or a similar body.

Patient participation in educational and research activities is voluntary.

Right to Confidentiality Patients may request that information about their health status not be disclosed to themselves or their relatives, except when mandated by competent authorities.

If revealing the diagnosis could harm the patient’s mental state, the physician may withhold this information. However, if the condition is untreatable, the patient and family must be informed unless the patient explicitly requests otherwise.

Patients have the right to refuse interaction with unauthorized individuals, including visitors, and maintain privacy regarding their condition.

Information gathered during diagnosis and treatment remains confidential after death unless disclosed by the patient or their heirs or mandated by a court.

Right to Know, Choose, and Change Staff Patients have the right to know the identities and professional responsibilities of all staff involved in their care.

Patients can choose or change their healthcare providers and physicians.

Right to Consultation Patients may request consultations with other specialists at their own expense. Treatments recommended by consultants will only proceed if agreed upon by the patient’s primary physician and institutional staff.

Right to Refuse or Suspend Treatment Patients who refuse treatment are informed of the consequences, and a written acknowledgment is obtained. If the treatment is declined, the patient’s relationship with the institution is terminated.

Patients who return after previously refusing treatment have the right to receive necessary medical care without prejudice.

Right to Choose and Change Healthcare Facility Patients have the right to select or change their healthcare facility or physician during any phase of treatment. Upon request, medical records are promptly transferred to the patient or the new facility by the Medical Records and Archive Unit. The treating physician may provide verbal updates to the new facility if necessary.

Right to a Safe Environment Patients and their relatives have the right to expect and demand a safe environment. The institution ensures safety measures for both people and property.

Patients receive brochures outlining emergency plans, including fire and earthquake procedures, as part of the “Patient Rights and Responsibilities” guide.

Right to Religious Services Patients in critical conditions or their representatives may request spiritual services. This includes bringing in clergy, provided it does not disrupt institutional operations or interfere with medical care.

Patient Complaints Patients can report complaints to the Patient Relations Officer, who ensures their resolution and informs patients about the outcomes. Legal rights to appeal through professional associations and courts are preserved.