OUR MISSION
As Izmir Tınaztepe University Dental Health Application and Research Center, our aim is to provide contemporary, effective, efficient, and ethically principled healthcare services, referencing international quality standards with our dedicated and experienced team.
By fulfilling our social responsibility through public awareness activities, demonstrating respect and a friendly attitude, increasing patient, patient relative, and employee satisfaction, and implementing an effective quality management system, we ensure the continuous improvement of the healthcare services we provide.
OUR VISION
To be a leading and preferred center that provides patient/relative and employee satisfaction-oriented dental health services at international standards and pioneers scientific research activities.
OUR QUALITY POLICY
• With our dedicated, experienced, and knowledgeable team,
• Acting respectfully, kindly, and with a friendly attitude,
• Providing effective and efficient healthcare services in modern conditions,
• Aiming to enhance the satisfaction of our employees and patients,
• Fulfilling our social responsibility by informing and educating the public,
• Delivering patient-focused, high-quality, and safe services in compliance with laws and regulations, always protecting patient rights,
• Implementing quick, objective, and effective solutions with trained and conscious personnel,
• Supporting the documentation of service records at every stage with accessible and sustainable information for all relevant parties,
• Ensuring the fair handling of complaints based on principles of confidentiality, objectivity, accessibility, and impartiality, evaluating complaints free of charge and responding promptly based on their urgency,
• Maintaining transparency by providing all communication channels clearly and openly to patients/patient relatives and ensuring feedback is provided,
• Adopting the principle of risk-based process management as part of our institutional culture,
• Ensuring the continuous improvement of our Quality, Patient Satisfaction, and Complaint Management System.
- Reliability
- Transparency
- Professionalism
- Innovation
- Privacy and Confidentiality
- Fair and Equitable Service
